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World Class Schools Quality Mark (WCSQM) is a charity and national awarding body. World Class Schools is an award in which a school is recognised as 'Beyond Outstanding'. It is the calibre of the student which proves the calibre of the school. If the school is truly World Class then the students will be able to own and demonstrate World Class qualities. Read More

World Class Schools

Moor End Academy

Complaints

The Academy's complaints policy can be found here.

If you have any concerns about the Academy, then please do not hesitate to get in touch by telephone or email, and we will try to resolve your issues as soon as we can.

Telephone:  01484 222230  Email:  office@edu.moorend.org

Number of Complaints Registered

2016/17

2017/18

2018/19

2019/20

2020-21

0

3

11

5 0

2019-20 Report

The academy continues to investigate all concerns and complaints raised in accordance with our “Procedures for Handling Complaints” (latest review December 2019) which is available on the academy website.

The majority of concerns are dealt with and closed at the early stages of the procedure at Stage 1, “Informal Concern heard by staff member.” These are dealt with at Vice Principal level and reported back to the Principal who decides whether to close or go to Stage 2.

Stage 1 Stage 2 Stage 3 Stage 4

Informal Concern

heard by a

member of staf

Formal Complaint reviewed by the Principal

Complaint heard by Local Academy Board

Appeal complaint reviewed by CEO

5

0

0

0

During the 2019/20 year, we have had 5 concerns heard by a staff member, none of which have gone beyond stage 1 to stage 2 and a formal complaint.   The 5 that were dealt with at Stage 1 were managed by a senior member of staff but did not require the complaint to progress to Stage 2.

When all complaints are investigated, the academy is reflective and aims to improve practice going forward. This can be through advice and guidance to staff, changes to policies and procedures. Feedback will then be provided to the person who has lodged the complaint/ concern in line with policy.

Be the BEST - become the LEADERS of tomorrow!

Respect:

We are well behaved and considerate to all staff and students in our learning community.

Ambition

We are hard working and have an ambitious attitude to succeed and achieve.

Responsibility

We take ownership and act with
integrity; we always do the right thing.