Quick Links

Useful Links

At South Pennine Academies, we want every student to have the best possible chance to achieve in school. Stronger partnerships with families, local businesses, community agencies and universities are essential as we focus on improving student outcomes.

Visit our Website

01484 503110

Moor End Academy

Complaints

The Academy's complaints policy can be found here.

If you have any concerns about the Academy, then please do not hesitate to get in touch by telephone or email, and we will try to resolve your issues as soon as we can.

Telephone:  01484 222230  Email:  office@edu.moorend.org

Number of Complaints Registered

2016/17

2017/18

2018/19

2019/20

0

3

11

The academy continues to investigate all concerns and complaints raised in accordance with our “Procedures for Handling Complaints” policy.  The majority of concerns are dealt with and closed at the early stages of the procedure at stage 1, “Informal Concern heard by staff member.” These are dealt with at Vice Principal level and reported back to the Principal who decides whether to close or go to stage 2.

Stage 1 Stage 2 Stage 3 Stage 4 Stage 5
Informal Concern heard and reviewed by a Vice Principal Formal Complaint reviewed by the Principal Investigation is extended Concern heard by Governing Body Appeal Stage 2

During the 2018/19 year, we have had eleven concerns none of which have gone beyond stage 1 to stage 2 and a formal complaint. The eleven that were dealt with at stage 1 were managed by a senior member of staff but did not require the complaint to progress to stage 2. When all complaints are investigated, the academy is reflective and aims to improve practice going forward. This can be through advice and guidance to staff, changes to policies and procedures. Feedback will then be provided to the person who has lodged the complaint/ concern in line with policy.

Be the BEST - become the LEADERS of tomorrow!

Respect:

We are well behaved and considerate to all staff and students in our learning community.

Ambition

We are hard working and have an ambitious attitude to succeed and achieve.

Responsibility

We take ownership and act with
integrity; we always do the right thing.